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Terms and Conditions
Terms and Conditions
Welcome to Astikan.com. By accessing or using our website, products, and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our platform.
1. Acceptance of Terms
By accessing and using Astikan.com, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
2. Services Offered
Astikan.com provides healthcare solutions, innovative insurance cards, hospital revenue management systems, and related services. We operate through direct consumer sales, corporate partnerships, and vendor collaborations.
3. User Eligibility
- You must be at least 18 years old to use our services.
- By using our platform, you confirm that the information you provide is accurate and complete.
4. User Responsibilities
- You agree not to use our platform for any illegal or unauthorized purposes.
- You shall not attempt to interfere with the security, functionality, or availability of our services.
- You are responsible for maintaining the confidentiality of your account credentials.
5. Payment & Billing
- Payments made through Astikan.com are processed via authorized payment gateways.
- We reserve the right to modify pricing and billing terms at any time with prior notice.
- Any fraudulent transaction will lead to the termination of your account and potential legal action.
6. Refund & Cancellation Policy
- Refunds will be processed as per the specific service agreements.
- Cancellations must be requested within the stipulated time frame mentioned for each service.
- Any disputes related to payments should be raised within 7 days of the transaction date.
7. Intellectual Property Rights
- All content on Astikan.com, including logos, text, images, and software, is the property of Astikan Healthcare Pvt. Ltd. and is protected under applicable copyright and trademark laws.
- Unauthorized reproduction, modification, or distribution of our content is strictly prohibited.
8. Limitation of Liability
- Astikan Healthcare is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our services.
- We do not guarantee uninterrupted or error-free service but will strive to provide the best possible user experience.
9. Termination of Services
- We reserve the right to suspend or terminate your access to Astikan.com at our discretion, with or without prior notice, for violations of these Terms.
10. Privacy Policy
- Your personal data is handled as per our Privacy Policy. By using our services, you consent to the collection and use of your data as described therein.
11. Changes to Terms & Conditions
- We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting on the website. Continued use of our services after modifications signifies your acceptance of the updated terms.
12. Governing Law & Dispute Resolution
- These Terms and Conditions shall be governed by the laws of India.
- Any disputes shall be resolved through arbitration in [City, State] as per the Arbitration and Conciliation Act, 1996.
13. Contact Information
For any queries related to these Terms and Conditions, please contact us at:
📧 Email: care@astikan.com
📞 Phone: 9990071792
🌐 Website: www.astikan.com
By using Astikan.com, you agree to these Terms and Conditions. Thank you for choosing Astikan Healthcare!
Return and Refund Policy
Return and Refund Policy
At Astikan.com, we strive to provide the best healthcare services and products to our customers. Our Return and Refund Policy outlines the terms under which returns, cancellations, and refunds are processed.
1. General Refund Policy
- Refunds are applicable only for eligible products and services as mentioned in specific service agreements.
- Refunds will be processed using the original method of payment within 7-10 business days from the approval date.
- Customers must provide valid proof of purchase and reasons for a refund request.
- Refunds are not applicable for services already availed, consultations completed, or digital products downloaded.
2. Cancellation Policy
- Customers can request cancellations for services or product orders before the stipulated deadline as per the service terms.
- Cancellations after the processing or fulfillment of services/products will not be eligible for refunds.
- Subscription-based services require cancellation at least 7 days before the next billing cycle to avoid charges.
3. Eligibility for Returns & Replacements
- Physical products (if applicable) can be returned within 7 days from the date of delivery, provided they are unused, undamaged, and in their original packaging.
- Healthcare services once initiated cannot be refunded, but rescheduling may be allowed as per availability.
- If a product is defective or damaged upon arrival, customers must notify us within 48 hours for a replacement.
4. Non-Refundable Items & Services
- Personalized or customized healthcare plans.
- Consultations, diagnostics, and other medical services once availed.
- Digital products, downloadable resources, and software once accessed.
- Any products or services explicitly marked as "Non-Refundable."
5. Refund Process
- To request a refund, customers must contact support@astikan.com with their order details and reason for the request.
- The request will be reviewed within 3-5 business days, and eligible refunds will be initiated accordingly.
- In case of payment gateway issues, customers are advised to contact their respective banks for resolution.
6. Dispute Resolution
- If a customer disagrees with the refund decision, they may escalate the issue to support@astikan.com with additional details.
- Disputes shall be resolved through arbitration under applicable laws in India.
7. Contact Information
For any queries related to our Return and Refund Policy, please reach out to us:
📧 Email: care@astikan.com
📞 Phone: 9990071792
🌐 Website: www.astikan.com
By purchasing from Astikan.com, you agree to the terms outlined in this Return and Refund Policy. Thank you for choosing Astikan Healthcare!
Copyright © 2025 Astikan My Health App - All Rights Reserved.
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